Comprehensive Warranty Policy | EKRCOVER

Warranty Policy

At EKRCOVER, we stand behind the quality of our products and are committed to ensuring your satisfaction. Please read our comprehensive warranty policy to understand the coverage and how to make a warranty claim. EKRCOVER's liability is limited to the purchase price of the product.

Warranty Coverage

All EKRCOVER products come with a limited warranty that covers:

  • Manufacturing Defects: Any defects in materials or workmanship under normal use.
  • Coverage Period: The warranty period is 2 year from the date of purchase.

What is Covered

  • Defects in materials and craftsmanship.
  • Issues arising under normal use and maintenance of the product.

What is Not Covered

The warranty does not cover:

  • Damage caused by improper use, installation, or maintenance.
  • Abnormal wear and tear.
  • Modification or alteration of the product without the consent of the support team.
  • Damage caused by accidents, abuse, or neglect.

How to Make a Warranty Claim

  1. Contact Us: Reach out to our customer service team to initiate a warranty claim. Please provide your order number, a detailed description of the issue, and any supporting photos or videos.
  2. Receive Instructions: Our team will evaluate your claim and provide you with further instructions, which may include returning the defective product.
  3. Evaluation and Resolution: Once we receive and inspect the product, we will determine the validity of the claim. If the claim is approved, we will repair, replace, or refund the product at our discretion.

Replacement and Repairs

  • Repairs: If the product can be repaired, we will do so at no additional cost to you.
  • Replacements: If the product cannot be repaired, we will replace it with a new item of the same model.
  • Refunds: In certain cases, we may issue a refund if a replacement is not available.

Shipping Costs

  • EKRCOVER will cover the shipping costs for approved warranty claims.
  • Customers are responsible for the shipping costs of returning the item for evaluation.

Usage Guidelines

  1. Ensure the seat is thoroughly dry before applying our seat cover, avoid covering damp or moldy seats, as installing a seat cover under such conditions may exacerbate the situation. 
  2. For certain car models, the back of the seats may be obstructed by a back panel, requiring careful removal. Exercise caution and be attentive to wires during this process. When installing seat covers under power seats, particularly those with sharp mechanisms, handle with care.

Contact Us

If you have any questions or concerns regarding our warranty policy, please contact us. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing EKRCOVER. We appreciate your trust and are dedicated to providing you with high-quality products and exceptional customer service.