Returns, exchanges & refunds
Find your return window, check what applies to your product, and follow the steps to request a return or exchange. Please contact us before sending an item back.
Last updated:
EKR Customize & Genuine Leather
These series have product specific return conditions. Direct returns are not accepted. Contact our team so we can review the request before anything is shipped back.
- Requests involving a quality defect or fitment problem can be submitted for review.
- Requests based on personal preference, such as a change of mind, may be subject to return and restocking fees.
- Our customer service team reviews and approves return requests.
For personalized products made through the EKR Customize DIY system, also review the customized products section below.
When to request a return
The return window begins on the date your order is delivered. To request a return within the 30 day window, initiate the request within 30 days of delivery; the request date, rather than the date you ship the parcel, determines whether it was started on time.
The 30 day window covers standard products, including items with slight use when the condition rules below are met. Special product terms and other eligibility rules still apply.
What can be returned
For US and Canadian orders, we consider defective and non defective products within the applicable window. Proof of purchase, such as an order number or receipt, is required for returns and exchanges. Photos help us resolve product issues faster.
Factory condition, not installed, preferably with original packaging.
Light inspection or touch marks, without installation or substantial handling.
Within 30 days, light use can be considered if the item is reasonably clean and major parts are included.
Heavy soiling, strong odors, misuse or incorrect installation damage, or missing major components.
Include all major parts and components. Keep the packaging intact whenever possible. If a returned item falls outside the condition guidelines or has missing parts, a partial refund may apply.
How to start a return
- Contact our team. Share your order number and the reason for your request. Add photos for defects, missing parts or fitment concerns.
- Wait for instructions. We will review the request and provide return authorization if applicable.
- Get your label. For approved US and Canadian returns, download and print the free label we provide.
- Pack all included parts. Secure the product and its accessories for shipment.
- Send it back. Return by mail or use an in store or drop off option if we confirm one is available.
Contact: support@ekrcover.com
Labels, shipping & restocking
- Return label: Free for US and Canadian returns when you use the label we provide for download and printing.
- Restocking fee: $0 for standard eligible returns. Preference based requests for EKR Customize or Genuine Leather products follow the special terms and may involve fees.
- Original shipping charge: Generally not refunded if your order included a shipping fee, unless required by law or caused by our error.
Please obtain instructions before shipping. Costs resulting from an unauthorized return may be your responsibility.
When and how refunds arrive
Once the returned item arrives, we inspect it and confirm whether a refund is approved. Approved refunds are processed within 2 business days after inspection and sent to the original payment method, unless applicable law requires otherwise.
Your bank or payment provider may take additional time to show the credit. A partial refund may apply when an item is returned outside the condition guidelines or is missing parts.
Need a different configuration?
We accept exchanges within the same applicable windows as returns. Contact us with your order number and the item or configuration you need so we can confirm the correct replacement.
For approved US and Canadian exchanges, the return label is free and EKR covers replacement shipping.
Customized orders
Customized or personalized products are generally non returnable. If a customized order arrives defective, incorrect or with missing parts, contact us with photos. After review, we may offer replacement parts, a remake, an exchange or a return, as appropriate.
Where to send an approved return
Contact us before returning a product. Do not send a parcel without our instructions; costs resulting from a self directed return may be your responsibility.
Return address — by authorization only
1107 S. Mountain Ave.Monrovia, CA 91016
USA
Order cancellation
If you need to cancel, contact us as soon as possible with your order number. Cancellation is possible only before an order ships. For in stock products, it depends on the order's processing status; for made to order products, it depends on production status.
Price dropped within 7 days?
If the price of the same item falls on the official EKR website within 7 days of your purchase date, you may request a price adjustment.
Check eligibility
- The purchase was made on ekrcover.com.
- The new price is for the same item, including the same SKU, size, color and model.
- Clearance items are excluded. Price protection cannot be combined with other offers or discounts.
Request the difference
- Email our team within 7 days of purchase; the email submission time determines the deadline.
- Include your order number, item details and proof of the lower price.
- After verification, we refund the difference to your original payment method, typically processed within 0–3 business days.
Outside the US & Canada
International returns are limited and require our review and approval before shipment. We generally consider requests for defective products, an incorrect item or verified missing parts.
Return shipping or other fees may apply and are handled case by case. We may request photos or video and order information to verify the issue. Contact support@ekrcover.com before sending anything back.
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