Find out when your order is prepared, how delivery estimates work, and when you'll receive tracking. Some products are ready for fulfillment; others are produced for your selected vehicle and configuration.
Last updated:
Free shippingFor qualifying orders successfully placed on our website
1–15 business daysEstimated delivery for US and Canadian orders
Tracking by emailSent after your order is dispatched
Plan for both preparation and transit. Delivery estimates include order review and production when needed. Shipping transit begins after dispatch, and in-stock availability varies by product and configuration.
01 / SHIPPING FEES
How free shipping works
Orders that meet the store's minimum order threshold and can be completed on our website qualify for free shipping. The shipping cost is covered under that threshold policy, so there is no additional shipping charge at checkout for qualifying orders.
02 / PRODUCT PREPARATION
Some orders need production time
We make vehicle specific products and customized configurations. Many orders are produced after purchase to match the selected vehicle, seating configuration, material and style. Some products or configurations may already be prepared for local fulfillment.
A product may be made specifically for your order.
Custom production is part of the normal order process when required.
The estimated delivery period includes processing, production where applicable, and shipment transit.
03 / ORDER JOURNEY
From checkout to delivery
Order confirmationYour order is confirmed after payment succeeds.
Review and matchingWe check vehicle details, seat configuration and selected options against the pattern and materials.
Production or preparationIf the item is not already prepared locally, we produce it to the order specifications.
DispatchOnce preparation is complete, we ship the order and email a shipping confirmation with tracking details.
DeliveryThe carrier transports the parcel to the destination. Transit starts after dispatch.
04 / DELIVERY ESTIMATES
When should my order arrive?
Delivery depends on the product, customization requirements and destination. Some locally prepared products may dispatch sooner; made to order products need production time before shipment.
1–15 business daysEstimated delivery for US and Canadian orders
7–15 daysPossible delivery time in other regions
Shipping time begins at dispatch. The estimates above describe the order's overall delivery expectation; preparation and production can happen before carrier transit. If you need an order by a specific date, ask our team before purchasing.
05 / WHERE ORDERS ARE PREPARED
Local & cross-border fulfillment
Local availability
We coordinate US fulfillment through our operations and logistics partners. Some styles or configurations may be available from company operated warehouses or third party fulfillment locations. Availability varies by vehicle, configuration and region, and does not guarantee same day or next day delivery.
Production across borders
For some orders, production takes place outside the destination country before shipment. These parcels may pass through standard customs clearance. We coordinate export documents and logistics with our partners; customers normally do not need to manage the customs process themselves.
06 / AFTER DISPATCH
Tracking your shipment
We email your tracking number once your order ships.
Use the carrier's website to follow the shipment.
The carrier may be UPS, FedEx, USPS or DHL, depending on the destination.
07 / CHANGES IN TIMING
If delivery is delayed
Production schedules, weather, customs processing and carrier operations can affect delivery. Under the current Shipping Policy, a shipping delay by itself does not qualify for a refund or compensation.
If you have a time sensitive order or a tracking concern, contact our team so we can review the order details.
08 / MEMBER BENEFITS
EKR Rewards order processing
Eligible EKR Rewards members may receive priority order processing under their membership benefits. This does not replace the standard Shipping Policy or change the delivery estimates above. Read the EKR Loyalty Program for the applicable member benefits.
09 / CUSTOMER SUPPORT
Need help with your order?
We can help you check production status, delivery expectations or tracking. Include your order number when you write to support@ekrcover.com.
Questions before or after checkout?
Tell us your vehicle, product and order details so we can help.
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