Free Shipping on All Orders

All orders that can be successfully placed on our website qualify for free shipping. Orders that meet the minimum order value qualify for free shipping. Shipping costs are already covered based on our minimum order threshold, so there are no additional shipping fees at checkout.

• By placing an order, you acknowledge that your product may be made specifically for you.
• Custom production is a normal and expected part of our service.
• Delivery timelines include both production time and shipping time.

1. Order Confirmation
   Your order is confirmed after successful payment.
2. Order Review & Matching
   We review your vehicle details, configuration, and selected options to ensure the correct pattern and materials are used.
3. Production / Preparation
   If the product is not already prepared locally, it will be produced according to your order specifications.
4. Shipment Dispatch
   Once production or preparation is completed, your order is dispatched and a shipping confirmation email with tracking information is sent.
5. Estimated Delivery Time
   Estimated delivery time for U.S. & Canada orders is 1–15 business days. In other regions, the delivery time may be 7-15 days.

EKRCOVER specializes in custom-made products. For certain orders, production is completed at our manufacturing facility before shipment.

When an order is produced outside the destination country, it may be shipped internationally and pass through standard customs clearance procedures. This is a normal part of cross-border fulfillment and all aspects comply with the required timeframe for customized product generation and delivery.

We handle export documentation and coordinate with logistics partners to support compliant delivery. Customers are not required to manage customs procedures themselves.

• Local preparation may allow faster order dispatch once an order enters fulfillment.
• Availability varies by vehicle model, configuration, and region.
• Many EKR products are custom-made, and production may be required before shipment.
• Local availability does not change the custom nature of our products, nor does it guarantee same-day or next-day delivery.

Delivery time varies based on product type, customization requirements, and destination.

• Some orders may ship sooner if preparation is already completed.
• Custom-made orders require additional time for production before shipping.
• Shipping time begins once the order has been dispatched.

We recommend reviewing your order details carefully and contacting customer service before purchase if you have time-sensitive requirements.

• Once shipped, a tracking number will be sent to your email.
• You can track your shipment through the carrier’s website.
• Common carriers include UPS, FedEx, USPS, or DHL, depending on destination.

While we strive to deliver orders as efficiently as possible, delays may occur due to production scheduling, weather conditions, customs processing, or carrier-related factors.

Shipping delays alone do not qualify for refunds or compensation. We appreciate your understanding when purchasing custom-made products.

EKR Rewards members may be eligible for expedited order processing as part of their membership benefits. These benefits do not replace or modify the standard Shipping Policy and delivery timelines shown above.

To learn more about member-specific shipping and processing benefits, please visit: EKR Loyalty Program.

If you have questions about shipping timelines, production status, or order tracking, please contact our customer support team before or after placing your order.

Email: support@ekrcover.com