Hassle-Free Return, Exchange, Refund and Price Protection Policy| EKRCOVER

At EKRCOVER, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below for details on how to process a return or exchange.

Return Policy

Return Eligibility

• Time Frame: Items with new condition (not open) must be returned within 180 days of delivery. Items with new condition (opened) must be returned within 90 days of delivery. Items with slightly try-on condition must be returned within 60 days of delivery. Items with slightly used condition must be returned within 30 days of delivery. 
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including: Customized or personalized products

Return Process

1. Initiate Return: Contact our customer service team to initiate a return. Please include your order number and reason for return.
2. Receive Instructions: Our team will provide you with return instructions and a return authorization number.
3. Pack and Ship: Securely pack the item in its original packaging and include the return authorization number. Ship the item to the address provided by our customer service team.

Shipping Costs

• Return Shipping: Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).
• Shipping Costs: Original shipping costs are non-refundable.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved Refunds: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 0-3 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts).

Exchanges Policy

At EKRCOVER, we aim to ensure that you are completely satisfied with your purchase. If you need to exchange an item, please review our detailed exchange policy below.

Eligibility for Exchange

To be eligible for an exchange:

• The item must be in its original condition, unused, and in the original packaging.
• The exchange request must be made within 30 days of the delivery date.
• Proof of purchase (receipt or order number) is required for all exchanges.

Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Customized or personalized products.
• Items purchased on clearance or with a discount code.
• Products that show signs of use or damage.

Exchange Process

1. Initiate Exchange: Contact our customer service team to initiate an exchange. Provide your order number and the reason for the exchange.
2. Receive Instructions: Our team will provide you with detailed instructions and an exchange authorization number.
3. Prepare the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Include the exchange authorization number.
4. Ship the Item: Send the item to the address provided by our customer service team. Customers are responsible for paying the return shipping costs unless the exchange is due to an error on our part (e.g., wrong or defective item received).

Processing the Exchange

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange.
• If approved, the new item will be shipped to you at no additional cost. You will receive a confirmation email with the tracking information.

Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
• New Shipping: EKRCOVER covers the cost of shipping the new item to you.

Return address:

9860 Rush Street South El Monte CA 91733 USA. (Please contact customer service before returning the product, and we will give you the best solution. Please do not return the product on your own, as the resulting costs will be borne by you.)

Order cancellation

For products in stock, we support cancellation within 3-7 days and 4-7 days for products that need to be made. Please get in touch with customer service for the specific nature of your product. As long as you initiate the cancellation of the order before the delivery time, you can cancel it.

7-Day Price Protection Policy

At EKRCOVER, we value our customers and strive to provide the best shopping experience. To ensure you receive the best value for your purchase, we are pleased to offer a 7-Day Price Protection Policy.

How It Works

If you purchase an item and the price drops within 7 days of your purchase date, you are eligible for a price adjustment.

Eligibility

To be eligible for a price adjustment:

• The item must have been purchased from our official website: www.ekrcover.com
• The price drop must occur within 7 days of your original purchase date.
• The price protection applies to the same item (same size, color, model, etc.).

How to Request a Price Adjustment

1. Contact Us: Email our customer service team within 7 days of your purchase. The deadline is the time when the email application is submitted.
2. Provide Details: Include your order number, the item in question, and proof of the new, lower price.
3. Receive Adjustment: Once we verify the price drop, we will process a refund for the difference to your original method of payment. Refunds typically take 0-3 business days to process.

Exclusions

The following conditions apply:

• The policy does not apply to items on clearance.
• The price protection policy cannot be combined with other offers or discounts.

For any questions or concerns regarding our return policy, please contact us. We are here to help!.