Warranty Policy | EKR Preview
EKR / Customer care

Warranty Policy

Learn what our limited warranty covers, how to submit a claim, and what happens after our team reviews your product.

2 yearsLimited warranty from the date of purchase
Manufacturing defectsMaterials or workmanship under normal use
Start with our teamSend your order number, issue details and photos or video
01 / COVERAGE

What the limited warranty covers

All EKRCOVER products come with a two-year limited warranty from the date of purchase. It covers manufacturing defects in materials or workmanship under normal use, including issues arising during normal use and maintenance of the product.

Having a problem with your item? Start a claim so our team can review the details and let you know the next step.

02 / EXCLUSIONS

What is not covered

The limited warranty does not cover:

  • Damage caused by improper use, installation or maintenance.
  • Abnormal wear and tear.
  • Modification or alteration of the product without the consent of our support team.
  • Damage caused by accidents, abuse or neglect.
03 / CLAIM PROCESS

How to make a warranty claim

  1. Contact customer service.Include your order number, a detailed description of the issue, and supporting photos or video.
  2. Follow the instructions you receive.Our team reviews your request and explains the next step, which may include returning the product for evaluation.
  3. Wait for inspection and a decision.Once we receive and inspect the product, we determine whether the claim qualifies. If approved, we will repair, replace or refund the product at our discretion.

Please contact us before sending anything back so you receive the correct instructions for your claim.

04 / RESOLUTION

What happens if a claim is approved?

Repair

If the product can be repaired, we repair it at no additional cost to you.

Replacement

If the product cannot be repaired, we replace it with a new item of the same model.

Refund: In certain cases, if a replacement is unavailable, we may issue a refund. The resolution is determined after the claim is evaluated.

05 / SHIPPING COSTS

Who pays for shipping?

Return for evaluation

You are responsible for the shipping cost of returning the item for evaluation when our team asks you to send it in.

Approved claim

EKRCOVER covers shipping costs for approved warranty claims.

Contact our team for return instructions before shipping your product.

06 / USAGE GUIDELINES

Use and install with care

  • Make sure your vehicle seat is thoroughly dry before fitting a seat cover. Do not cover damp or moldy seats.
  • Some vehicles have a back panel that needs careful removal. Watch for wires while working around it.
  • Take care when installing covers under power seats, particularly around sharp mechanisms.

These precautions help you avoid damage during installation and use. For guidance related to seat mounted airbags, see our Airbag Safety page.

07 / LIABILITY & SUPPORT

Questions about your warranty?

EKRCOVER's liability under this warranty is limited to the purchase price of the product. Our support team can help you understand the coverage and submit your claim.

When you get in touch, share your order number and the product issue so we can look into it.

Ready to submit a claim?

Send your order number, a detailed description and supporting photos or video.

Contact EKR support ↗
More information: Return Policy Shipping Policy